Sometimes, instead of clicking the Unsubscribe link at the footer of your email, a contact may email you directly with a request to unsubscribe. You can also permanently delete a user's information from your list. Manually processing unsubscription requests can help you maintain a good sender reputation.

Make sure you know the difference between deleting a contact and unsubscribing a contact. Read more here.

1. Select the Contacts tab in your top navigation:

2. Choose the list your contact is on:

3. Use the magnifying glass to search for the contact by email address:

4. Click the three horizontal dots in the contact line and select Unsubscribe:

From here, you can also edit the contact, delete the contact, or add them to your suppression list.

5. You'll see a message asking you to confirm the action, then the contact will be unsubscribed.

1. Select the Contacts tab in your top navigation:

2. Choose the list your contact is on:

3. Use the magnifying glass to search for the contact by email address:

4. Click the three horizontal dots in the contact line and select Permanently delete:

5. You'll see a message asking you to confirm the action, then the contact will be permanently deleted.

Helpful Tip: If you permanently delete a contact from your list, all of their data and information will be lost -- even if they choose to sign up again.

Have more questions or need help? Contact our Customer Success Team using the question mark icon in your dashboard, or email us at [email protected].