Check out the following three sections to get your Instagram account successfully connected to Facebook!
1) Setting up an Instagram Business Account
On Instagram, you’ll have the option of setting your account as Personal, Business, or Media Creator. To take full advantage of Tailwind and game-changing features like Auto Post, you’ll want to ensure your account is set as a Business account. It’s totally free and easy to set up!
First, go to your Instagram Profile and hit the menu in the top right "☰"
Next, go to Settings > Account > Switch to Professional Account
Make sure and choose Business
You'll then have the option of connecting your Instagram Business Account to a Facebook Page. A connection to a Facebook Page is required by Facebook in order to complete the Auto Post process and take advantage of all of Tailwind for Instagram's features.
You might have skipped the part of connecting to a Facebook Page when initially setting up your Instagram Business Account, so read below to learn how to get connected! 😃
2) Connect Your Facebook Page or Create One
No problem! You can create (or connect) a Facebook Page in either the Instagram app or the Facebook app.
Instagram App
Open the Instagram app on your mobile device
Go to your profile
Tap Edit Profile
Under Public Business Information, tap Connect or Create under Page
Choose to either create a new Page or connect an existing one!
Facebook: (Desktop or Mobile App)
Go to Facebook
Click the flag icon to select Facebook Pages or go to https://www.facebook.com/pages/create
Then, choose Create Page and choose a name for your Page
Once you have created the Page, you can then connect it to your Instagram account by going to the Page's Settings > Instagram > Connect Account
On the Facebook mobile app, Page Settings is located in the gear icon in the upper right.
Once you created a Facebook Page or connected it to your IG account, head back over to Tailwind to finish the connection process!
3) Connecting Tailwind to Facebook
The final step is just granting Tailwind permission to Auto Post to both the Instagram account and the Facebook Page (optional).
Back in Tailwind, you should see a prompt to connect Facebook for Auto Post (this may also be an orange banner at the top of the page). Clicking to connect will open up Facebook and allow you to choose what Tailwind has access to.
🎗️ Key Step!
Make sure that anytime you're taken to Facebook to connect that you ensure you have the correct Instagram accounts and Facebook Pages selected, along with all permissions.
Click Edit Settings and ensure all accounts are selected:
From here, once you select the right Instagram accounts and Pages, finishing this process should now complete the Auto Post setup! Woohoo! 🎉
Troubleshooting
If you've tried going through these steps but continue getting messages about not being connected, don't lose hope! Check out these steps to make sure everything is checked:
Steps to double-check
The Instagram Account is connected to the right Facebook Page (see section 2 for checking this) ✅
The Instagram account is set up as a Professional (Business) account ✅
Check that you are logged into the right personal Facebook Profile (must be admin or owner of the Facebook Page you're connecting to) ✅
🎗️ Select the correct Instagram Business Accounts (section 3) ✅
🎗️ Select the correct Facebook Pages (section 3) ✅
🎗️ Select all of the permissions for Tailwind (section 3) ✅
You might also try disconnecting and then reconnecting the Instagram account with the Facebook Page.
Try disconnecting and reconnecting the Page
Following Section 2
On Facebook, navigate to the Page you're wanting to connect IG to
Next, go to the Page Settings > Instagram > click "Disconnect" at the bottom
On the Instagram app, go to your Profile > Edit Profile > choose the Facebook Page listed and then disconnect
Once the Instagram account is completely disconnected from Facebook, repeat these steps in reverse order
In the Facebook Page's Settings, choose to "Connect Account" and connect the Instagram account
Then, on the Instagram app, make sure the Page is connected there as well
Head back over to Tailwind and try the process again
Try removing the Facebook Integration
If you still can't seem to get your Facebook Page connected, you might try removing the Facebook Integration from Tailwind. To do that:
Go to the Business Integration settings page on Facebook here
Click and remove the Tailwind integration
Head back to your Tailwind account, refresh the page, and try going through the re-connect prompts again
Double Check that You Have Full Control/Admin Access
In Facebook, go to your profile icon in the top right corner and select "See All Profiles"
Select the Facebook page that's connected to your Instagram account
Click on 'Meta Business Suite' on the left hand tool bar under "More Tools"
Click the Settings Icon on the bottom left hand side
Double check that you are listed as the admin and have "Full Control (Everything)"
If you run into any snags or have any questions, feel free to reach out to our customer success team at [email protected] or via the blue question mark inside the app, and we'd be happy to help!