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What do I do if I didn’t get a notification?
What do I do if I didn’t get a notification?

Not getting your SMS Reminder notification? Here's what to check

Carrissa Myers avatar
Written by Carrissa Myers
Updated over a week ago

*Need help with the mobile App? Check out this article: What Do I Do if I Didn’t Get a Notification on the Mobile App?

If you have scheduled your post via the SMS Reminder post method but never received your text, here's what to check:

  1. Make sure that you have followed the correct steps to schedule your SMS Reminder post: How Do I Use Post Reminder for Instagram?

  2. Ensure that the phone number that you've entered in the post Draft is the correct phone number.

  3. The phone number must be verified before you can get a SMS message. Please make sure to follow the verification code process to confirm your phone number

Additional Notes:

  • There can only be one phone number per Tailwind account

  • Editing the phone number on a draft will automatically apply that new phone number to all other posts

  • When a new phone number is added or an existing phone number is edited, you will get a new verification code

  • If you need to delete a phone number completely, please write to us at [email protected]

Have more questions or need help? Contact our Customer Success Team using the question mark icon in the bottom left corner of your dashboard, or email us at [email protected].

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