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How do I cancel my paid account and no longer be billed?
How do I cancel my paid account and no longer be billed?
Carrissa avatar
Written by Carrissa
Updated over a week ago

We're sorry to see you go, but if you have any questions or feedback please send us a chat message so we can help. You're a part of our Tailwind family and we want to keep it that way!

If you cancel in the middle of a billing period, you will continue to have access to that plan for the remainder of the period you've already paid for, but you will not be charged again for your authorized renewal. No refunds are provided for canceling during a subscription period.

NOTE: If you are on an older version of Tailwind, these instructions may not apply and you'll need to reach out to our customer support team at [email protected].

How to Cancel Your Paid Subscription

  1. Go to your Account Settings (located in the settings menu in the top right-hand navigation).
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2. Select your Profile name from the left toolbar

3. Click the Change Plan button at the top right of the Account box and choose Downgrade.


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4. On the Confirmation page, you will see all the details related to your plan moving forward, including how many days you have left until the cancellation is finalized and what changes will happen to your account once the plan has been canceled.

Click Downgrade My Plan to cancel your paid account and no longer be billed:

5. Finally, we would love it if you would share any feedback you have about what made you decide to cancel. This is completely optional, but what you have to say will help us keep improving Tailwind!

FAQ

  • Why do I see "Update Billing Info" instead of "Change Plan"?

    • If your account balance is Past Due, you will only see the option to update your billing information. If you are past due and want to cancel your plan please contact us by sending an email to [email protected] or by clicking the blue question mark in the bottom right corner of your Tailwind dashboard.

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