We're sorry to see you go! If you have any questions or feedback please send us a message so we can help. You're a part of our Tailwind family and we want to keep it that way!

If you cancel in the middle of a billing period, you will continue to have access to that plan for the remainder of the period you've already paid for, but you will not be charged again for your authorized renewal. No refunds are provided for canceling during a subscription period.

2. Select any of the profiles on your account then click the "Change Plan" button at the top right of the Account box and choose, "Downgrade"

Important: If you are on Legacy billing and have a plan for each individual profile, you must click on the profile name to cancel the plan for that profile. If you want to cancel all of your plans completely, make sure you downgrade all of the profiles individually.
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4) On the Downgrade page, you will select the Free plan, then click 'Cancel My Plan'. Then provide a reason for your cancelation and select 'Continue', then 'Cancel my Plan'

5) On the Confirmation page, you will see all the details related to your plan moving forward, how many days you have left until the cancellation is finalized, and what changes will happen to your account once the plan has been canceled.

After you do this, we will honor the remaining time left on your plan. Once the plan expires, you will no longer be billed and will be downgraded to our free plan.

If you see 'Update Billing Info' instead of 'Downgrade', this means that we were unable to process your most recent payment and your account has a past-due balance. Contact our support team and we can initiate cancelation on the account for you.