Tailwind will always show you why your post failed to publish, so you know exactly how to fix the problem and move forward!
Finding Your Failed/Missed Posts
1. View the schedule on your "Home" page and navigate to the "Failed/Missed Posts" tab
2. The 'Failed' tab will display any Pins or auto-publishing Posts that failed to publish, including the failure reason
3. The 'Missed' tab will show any Instagram Stories or Posts that were scheduled via Post Reminder. Posts in the 'Missed' tab mean that the notification was sent to your mobile device, but you did not follow the next steps and manually publish the post
4. You can choose to send your posts back to Drafts so that you can schedule the Post or Pin again by clicking 'Send back to draft'. Otherwise, you can delete the post from your dashboard by clicking on 'Delete'
5. Visit the Draft tab to find the failed/missed post to fix the errors and schedule the post again.
Troubleshooting
Are your posts the correct size for Instagram?
Maximum file size: 8MB
The format must be JPEG, PNG, BMP, and non-animated GIFs
Must be within a 4:5 to 1.91:1 aspect ratio range
Minimum resolution: 150×150 (lower resolutions will be scaled up to the minimum)
Maximum resolution: 1920×1080 (higher resolutions will be scaled down to the maximum)
Do you have too many hashtags or is your caption too long?
Instagram captions/hashtags must not exceed 30 hashtags and 2,200 characters
Did you change your Pinterest or Instagram Password?
Changing your password on Pinterest will also reset your connection with Tailwind, meaning we won't be able to post any pins you might still have scheduled at the time. To avoid any interruptions, please make sure to reconnect your account with Tailwind as soon as possible if you ever change your Pinterest password!To fix: Simply log back into Tailwind and click “Connect Pinterest” when the window pops up or re-authenticate your Pinterest on the Reconnect Page.
Have you lost access to a Group Board or was the Board you’re posting to deleted?
Occasionally, you’ll be removed from a group board that you’ve scheduled a pin to. As a result, we can’t post to it on your behalf.To fix: Contact the owner of the group board and ask to be invited back in. Alternatively, reschedule your pin to another board!
Is your account in Safe Mode?
If Pinterest sees suspicious activity on your account, they'll put it in safe mode to protect your Pins and send you an email. Safe mode prevents any changes to your account until you reset your password. This includes preventing Tailwind from posting on your behalf.To fix: Reset your password on Pinterest. Finally, simply log back into Tailwind and click “Connect Pinterest” when the window pops up or re-authenticate your Pinterest on the Reconnect Page.
Have you Pinned more than 200,000 Pins?
If you’ve pinned over the allowed amount, we’ll be unable to post more pins for you. For more information about Pinterest’s limits, please see their help article: Pin Limits on Pinterest.To fix: Delete some pins before scheduling more.
Is the URL you’re linking to Spam or linking to Pinterest.com?
Pinterest will reject posts that:The link redirects from one page to another
The URL is to Pinterest.com
The website has spammy, misleading or inappropriate content
The website was reported as spam or the owner of the site spammed Pinterest
The website otherwise violated Pinterest's Terms of Service or Acceptable Use Policy
To fix: Change the link to a destination that does not redirect or is considered spam. Alternatively, contact Pinterest support for help.
Was there a technical event?
Occasionally, Pinterest or Instagram will have technical problems that prevent us from posting. It’s important to note that this happens very infrequently.To fix: Send your failed posts back to drafts and schedule them again
Have more questions or need help? Contact our Customer Success Team using the question mark icon in the bottom left corner of your dashboard, or email us at [email protected].