Tailwind will always show you why your post failed to publish, so you know exactly how to fix the problem and move forward!
Finding Your Failed/Missed Posts
On the calendar on your Homepage, you’ll see an option that says Failed/Missed Posts:
You’ll then see all Posts and Pins that failed to publish in the Failed area. The Missed tab will show any Instagram Stories or Posts where you missed your mobile notification.
You'll then see all the posts that failed, with explanations of what happened to cause the failure. You can choose to either send your posts back to Drafts to correct the error or delete the post from your dashboard:
Are your posts the correct size for Instagram?
If it looks like your posts failed due to the incorrect size, then these will continue to fail until you resize them in order to match Instagram's required specifics (unfortunately, this is out of our control). All of your images must be within a 4:5 to 1.91:1 aspect ratio range to correctly publish to Instagram.
To Fix: Resize your posts to match Instagram's required specifics. You can use this handy tool to check any resolution and see the aspect ratio though to see if it matches Instagram's requirements:
Do you have too many hashtags, or is your caption too long?
Instagram’s limit for captions is 2200 characters. When you publish a post through Tailwind, this limit includes hashtags, code for special formatting such as bold and italics, and code for emojis.
Instagram also limits the number of hashtags in each post to 30. If you have more than 30 hashtags included in your caption and/or the first comment, your post will fail to publish.
To Fix: Edit your caption and hashtags to fall under the limits.
Did you change your Pinterest or Instagram Password?
Changing your password on Pinterest or Instagram will also reset your connection with Tailwind, meaning we won't be able to publish any posts or Pins you might still have scheduled at the time. To avoid any interruptions, please make sure to reconnect your account with Tailwind as soon as possible if you ever change your password!
To Fix: Simply log back into Tailwind and click Connect Pinterest when the window pops up or re-authenticate your Pinterest on the Reconnect Page.
Is your account in Safe Mode?
If Pinterest sees suspicious activity on your account, they'll put it in safe mode to protect your Pins and send you an email. Safe mode prevents any changes to your account until you reset your password. This includes preventing Tailwind from posting on your behalf.
To Fix: Reset your password on Pinterest. Finally, simply log back into Tailwind and click Connect Pinterest when the window pops up or re-authenticate your Pinterest on the Reconnect Page.
Have you lost access to a Group Board?
Occasionally, you’ll be removed from a group board that you’ve scheduled a pin to. As a result, we can’t post to it on your behalf.
To Fix: Contact the owner of the group board and ask to be invited back in. Alternatively, reschedule your pin to another board!
Was the Board you’re posting to deleted?
Did you accidentally (or intentionally) delete the board you intended to post to? We’ve all done it! Even if you recreate the board with the same name, you’ll need to reschedule the pin to the “new” board.
To Fix: Schedule the pin to an existing board.
Have you Pinned more than 200,000 Pins?
Woah! You must pin a lot! If you’ve pinned over the allowed amount, we’ll be unable to post more pins for you. For more information about Pinterest’s limits, please see their help article: Pin Limits on Pinterest.
To Fix: Delete some pins on Pinterest before scheduling more.
Is the URL you’re linking to Spam?
Pinterest will reject posts that:
The link redirects from one page to another
The website has spammy, misleading or inappropriate content
The website was reported as spam or the owner of the site spammed Pinterest
The website otherwise violated Pinterest's Terms of Service or Acceptable Use Policy
For more information on what Pinterest considers spam, please see their help article: Blocked URLs on Pinterest.
If you think your site is incorrectly being marked as Spam, please reach out to their support listed in that article!
To Fix: Change the link to a destination that does not redirect or is considered spam. Alternatively, contact Pinterest support for help.
Was there a technical event?
Occasionally, Pinterest or Instagram will have technical problems that prevent us from posting. We do our best to post these outages to Twitter so you can retry your post when they’re back up and running. It’s important to note that this happens very infrequently.
To Fix: Check our Twitter account or our Knowledge Base for the latest. We’ll post there if something is going on.
Have more questions or need help? Contact our Customer Success Team using the question mark icon in the bottom left corner of your dashboard, or email us at [email protected].