If Tailwind's browser extension isn't working, three steps fix most problems: remove and reinstall the extension, clear your browser's cache, and disable other extensions that might interfere. For a "No Images Found" error, scroll through the page first so lazy-loaded images finish loading before you use the extension.
Oh-no! Having trouble with using the extension? Not to worry! These common solutions almost always fix things!
Resolved: Firefox extension was temporarily disabled by Mozilla
Mozilla retroactively disabled all 6.x versions of the Tailwind Firefox extension after flagging a data-collection permission during review. If your Firefox extension stopped working, this was why — it wasn't something reinstalling or clearing cache would fix. We've since shipped an update (v6.4.2) that removes the flagged data collection, and it was approved and relisted on the Firefox Add-ons store on August 12, 2026. Firefox users can now install or update the extension normally from the Firefox Add-ons store. Chrome and Edge versions of the extension were not affected.
Remove and re-install the extension. Removing and reinstalling the extension resolves most issues:
Chrome: Click the three-dot menu (top right) > Extensions > Manage Extensions, then click Remove next to the Tailwind extension. To reinstall, visit the Chrome Web Store listing for Tailwind and click Add to Chrome.
Firefox: Type about:addons into the address bar and press Enter, open the Extensions tab, click the three-dot menu next to the Tailwind extension, and select Remove. To reinstall, visit the Firefox Add-ons (AMO) listing for Tailwind and click Add to Firefox.
Safari: Go to Safari > Settings > Extensions, select the Tailwind extension, and click Uninstall. To reinstall, find the Tailwind extension in the Mac App Store and reinstall it from there.
Clear extension cache. The second thing we suggest is to clear the cache, or previously stored versions, of the extension from your browser.
Clear cache in Safari: Navigate to the Safari toolbar > "History" > "Clear History", and in the pop-up box click "Clear History".
We also recommend choosing "all history" from the "Clear "drop-down.
Clear cache in Chrome: Navigate to Chrome's Preferences and click "Clear Browsing Data", and in the pop-up box, select only "Cached images and files" and finally click "Clear Data".
We also recommend choosing "All Time" from the time range drop-down.
Clear cache in Firefox: Navigate to the Firefox toolbar and select "History" > "Clear Recent History" > and in the pop-up box select only "Cache" and finally click "OK".
We also recommend choosing "Everything" from the Time range to clear drop-down.
Disable all other extensions. Turning off all other browser extensions will make sure that there are no other extensions installed that might be causing interference.
"No Images Found on This Page" Error
This error typically occurs when a website uses lazy loading for images. Lazy loading means that images are not fully loaded in the HTML until a user scrolls them into view. Since the Tailwind extension relies on the loaded HTML to detect images, it may not recognize lazy-loaded images, resulting in this error.
Solution: To work around this issue, try scrolling through the page to load all images before using the extension. This ensures that the images are fully loaded in the HTML and can be detected by the extension.
Choosing what happens when a Pin's title or description is missing
In Settings > Extension, you can choose what the Publisher extension does when a Pin's title or description can't be found:
Use the best available source (default) — Tailwind fills in the title or description from the available metadata on the page.
Leave it blank for me to fill in — Tailwind leaves the field empty so you can write it yourself.
This setting applies to the Publisher extension only.