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How do I troubleshoot issues with Tailwind's browser extension?
How do I troubleshoot issues with Tailwind's browser extension?

Having trouble with the extension? Check out these tips!

Carrissa avatar
Written by Carrissa
Updated over a week ago

Oh-no! Having trouble with using the extension? Not to worry! These common solutions almost always fix things!

1. Remove and re-install the extension. Check out our article How do I install or remove Tailwind's browser extension? for instructions on how to first remove and then re-install the extension.

2. Clear extension cache. The second thing we suggest is to clear the cache, or previously stored versions, of the extension from your browser.

  • Clear cache in Safari: Navigate to the Safari toolbar > "History" > "Clear History", and in the pop-up box click "Clear History".

    We also recommend choosing "all history" from the "Clear "drop-down.

  • Clear cache in Chrome: Navigate to Chrome's Preferences and click "Clear Browsing Data", and in the pop-up box, select only "Cached images and files" and finally click "Clear Data".

    We also recommend choosing "All Time" from the time range drop-down.

  • Clear cache in Firefox: Navigate to the Firefox toolbar and select "History" > "Clear Recent History" > and in the pop-up box select only "Cache" and finally click "OK".

    We also recommend choosing "Everything" from the Time range to clear drop-down.

3. Disable all other extensions. Turning off all other browser extensions will make sure that there are no other extensions installed that might be causing interference.

Have more questions or need help? Contact our Customer Success Team using the question mark icon in the bottom left corner of your dashboard, or email us at [email protected].

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