Oh-no! Having troubles with using the extension? Not to worry! These common solutions almost always fix things up -- if not, please contact our Customer Success team and we’ll be happy to help!
Remove and Re-Install the Extension
The first thing we always recommend is to remove the extension and to try a new fresh install. Check out our article How do I install or remove Tailwind's browser extension? for instructions on how to first remove and then re-install the extension.
Clear Extension Cache
The second thing we suggest is to clear the cache, or previously stored versions, of the extension from your browser.
Go to Safari's toolbar and click History, select Clear History, and in the pop-up box click Clear History.
Helpful Tip: We also recommend choosing all history from the Clear drop-down.
Go to Firefox's toolbar and select History. Click Clear Recent History and in the pop-up box select only Cache and finally click OK.
Helpful Tip: We also recommend choosing Everything from the Time range to clear drop-down.
Go to Chrome's Preferences and click Clear Browsing Data. In the pop-up box, select only Cached images and files and finally click Clear Data:
Helpful Tip: We also recommend choosing All Time from the time range drop-down.
Have more questions or need help? Contact our Customer Success Team using the question mark icon in the bottom left corner of your dashboard, or email us at [email protected].