To update your credit card, go to your Billing / Statements page in Settings, click "Update Billing Info" next to your current card, and securely enter your new card details. If your account is past due, updating your card immediately retries the outstanding charge and restores your subscription if it succeeds.
Updating your Credit Card in Tailwind is easy, click the button or follow the steps listed!
Go to your Billing/Statements (located in the settings menu in the top right hand navigation).
Click the "Update Billing Info" button just to the right of your current information.
You'll be taken to a new page to securely enter in your new credit card and update.
Important: This does not change your Billing Email address, where you might get failed payment notifications. Please send us a message in chat to update it for you!
If you add a card from the Payment methods panel in Settings
If the card currently billed on your subscription is failing, adding a new card in the Payment methods panel switches your subscription to the new card automatically, and Tailwind shows a message explaining which outcome happened.
To choose which saved card is billed, choose the Set as active option on that card. If your account is past due, the card update link in your past-due email also activates the new card for you automatically.
Updating Your Card When Your Account Is Past Due
If a recent payment failed and your account is past due, updating your card here will automatically retry the outstanding charge right away using your new card. If the charge goes through, your subscription is restored immediately—you don't need to wait for the next billing attempt. If the new card is also declined, the charge will continue to be retried on your normal billing schedule, and you can update to a different card at any time to retry immediately. If your subscription is ultimately cancelled for non-payment, we'll email you to let you know and explain how to resubscribe.
How do I remove or delete my saved payment method?
If you have only one card saved, it's your active payment method, so its delete option isn't available and Tailwind shows a message instead: "This is your only payment method, so it can't be removed directly." You can't delete your only or active card directly, but you have two options:
Replace the card: In the Payment methods panel in Settings, add a new card, choose Set as active on the new card, and then delete the old one.
Stop payments entirely: Downgrade to the Free plan first. Once you're on the Free plan, you'll no longer be charged.