An email can only be used once in Tailwind, thus if someone is already an owner of a Tailwind account and you try to add their email address as a Collaborator you'll likely hit an error- oops!

This helps keep the accounts organized, that way the same email can't be used to login to multiple accounts. Though, this does pose a little bit of a problem if you only have one email address and you want to manage multiple Tailwind accounts or collaborator accounts!

(Psst. Looking for How to Add a Collaborator?)

So, if you are trying to invite a collaborator on your account and you get this message:

Try altering the address just a bit:

Add +tailwind after the name in the email, and before

Within Tailwind, this is treated as a unique email address. However, email clients will ignore the "+" sign and all text following it, meaning you'll still get email alerts from Tailwind in your standard email inbox. You can enter any text you want following the "+" sign -- it doesn't need to be "tailwind."

Finally, the collaborator will receive the email invitation as normal, but moving forward they will need to use this altered email address in order to log into your account instead of their own.

Did this answer your question?