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I can't add a new collaborator because the email already exists
I can't add a new collaborator because the email already exists

You might get an error adding someone to your account if they already have a Tailwind account, not to worry- we've got a workaround!

Carrissa avatar
Written by Carrissa
Updated over a week ago

An email can only be used once in Tailwind, thus if someone is already an owner of a Tailwind account and you try to add their email address as a Collaborator you'll likely see this error message:

To fix this, try altering the address just a bit and add +tailwind after the name in the email and before

Within Tailwind, this is treated as a unique email address. However, email clients will ignore the "+" sign and all text following it, meaning you'll still get email alerts from Tailwind in your standard email inbox. You can enter any text you want following the "+" sign -- it doesn't need to be "tailwind."

Finally, the collaborator will receive the email invitation as normal, but moving forward they will need to use this altered email address in order to log into your account instead of their own.

Do you have more questions? You can contact us by sending an email to [email protected] or by clicking the blue question mark in the bottom right corner of your Tailwind dashboard.

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