November 11th, 2019 - 9:20PM - Tribes service restored

Tribes service has been restored. We are continuing to monitor any outstanding issues in the Tailwind dashboard.

November 11th, 2019 - 7:45PM - Tribes outage

We are aware of issues with loading the Tribes dashboard and are working to resolve them.

November 10th, 2019 - 9AM - Tailwind Extension updates live

The Tailwind extension is updated for Safari, Chrome and Firefox. Restart your browser to receive the update. If you content to experience problems, please try clearing your browser cache as well.

November 7th, 2019 - 9:55AM - Tailwind Extension Update

The latest versions of Firefox (3.5.1) and Chrome (3.5.2) are now live. We are awaiting approval from Apple for Safari. Once updates are live, you can update to the most recent version by completely closing and restarting your browser. 

October 29th, 2019 - 11:44AM - Pinterest Connection Resolved

The issue appears to have been resolved by Pinterest and should allow you to successfully connect your account to Tailwind. 

October 28th, 2019 - 7:18PM - Pinterest Connection Issue

Pinterest seems to be experiencing an issue that is preventing Tailwind users from connecting their accounts. We are in contact with Pinterest to try to get the issue resolved. 

October 25th, 2019 - 3:05PM - Tailwind Extension Update

The Tailwind extension update version 3.4.17 is live for Chrome, Safari, and Firefox. You can update your extension by completely closing and re-starting your browser.

We are aware of issues with the Chrome extension when using the bookmarklet, and recommend using the Firefox version until another fix is published.

October 24th, 2019 - 1:00PM - Tailwind Extension Update

As of Tuesday evening, the Tailwind extension began experiencing issues when trying to schedule from Pinterest due to some major updates Pinterest made on their page. As of now, all issues have been resolved in Safari and Firefox.

Chrome Extension Status:
As of yesterday, we submitted an update to the Chrome Extension store that resolves all issues in Chrome, but are awaiting approval from Google to publish this latest update. (These approvals typically take less than an hour, but for some reason, this review is taking much longer.)  

Our development team is currently working with Google’s support team to try to expedite the approval! In the meantime, if you’re using Chrome, please make sure to update your Tailwind extension to version 3.4.16 - as this version will allow you to click the Tailwind icon or the “Schedule” button to create new drafts.  

PLEASE NOTE: in this interim version, the pop-up window will still appear to be blank, but the Pins or images you’re trying to schedule WILL be saved to your Drafts page! All you’ll need to do after you hit the “Schedule” button is close the popup and head to your Tailwind Drafts page where you can add your desired board(s), Pin descriptions, etc. and finish scheduling your drafts!

As soon as Google approves our latest version, this blank pop-up issue will also be fixed in Chrome. We expect this newest version to be approved today, and your extension will automatically update when Google enables the newest version to go live. 

We're so sorry for this inconvenience and thank you for your patience. We'll get everything back up and running as soon as possible.

October 24th, 2019 - 11:20AM - Tailwind Extension resolved for Firefox and Safari. Chrome update pending Google review.

As of now, all issues have been resolved in Safari and Firefox. The Chrome update has been submitted for approval from Google and will be published as soon as it is approved.

October 23rd, 2019 - 5:20PM - Tailwind Extension Fix Rolling out

A new version of the Tailwind extension is rolling out that will fix the problem with scheduling from Pinterest.com. The extension version 3.4.17 is rolling out to Chrome and Firefox and Safari.

October 23rd, 2019 - 10:11AM - Tailwind Extension Outage

Tailwind Extension not functioning when attempting to schedule from Pinterest.

August 5th, 2019 - 5:20PM - Tailwind Tribes Outage Resolved

Tailwind Tribes Dashboard is back online and should be accessible again.

August 5th, 2019 - 4:51PM - Tailwind Tribes Outage

Tailwind Tribes is experiencing a server issue that may cause the Tribes Dashboard to be inaccessible. Our engineers are working to resolve the issue. Update to follow.

August 1st, 2019 -2:56PM  - Tailwind server outage resolved

Tailwind is back online and should be accessible again.

August 1st, 2019 -2:50PM  - Tailwind server outage

Tailwind is experiencing a server issue that may cause the Tailwindapp.com dashboard to be inaccessible. Our engineers are working with our hosting partners to resolve this issue. Updates to follow.

July 4th, 2019 - 12:45PM - Pinterest Connection Issue Resolved

Pinterest still appears to be having intermittent errors. Pins are still being published, but some may fail. We'll update this page once these intermittent issues subside. Due to it being a holiday in the United States for Pinterest, we can't say for sure when it to expect full resolution.

Please see the update below for instructions on how to re-queue any pins that fail to publish - they won't be lost!


July 3rd, 2019 - 11:03PM - Pinterest Connection Issue Resolved

We're seeing that Pinterest is coming back online, and your pins should continue to publish, and you should be able to reconnect your account to Tailwind if you had been prompted to during this period. Some accounts are fully updated, but there will be a slight delay before we're able to catch up on all the data that's backed up for every account.

Pins that were set to publish recently will still publish, but most Pins will have been failed to post. You can always view your failed Pins on the "Scheduled Pins" page. You'll see how many Pins are currently failed at the top:

If you click this icon, you'll be given the option to re-queue all of your failed Pins in one click.

If you have any questions or problems, please contact our CS team to let us know!

July 2nd, 2019 - 9:27PM - Pinterest Connection Issue

Pinterest seems to be experiencing an issue that is preventing Tailwind users from connecting their accounts. We are in contact with Pinterest to try to get the issue resolved. 

June 29th, 2019 - 12:51PM - Tailwind server outage resolved

The server outage appears to be resolved and the "502 bad gateway" errors should be fixed. We are continuing to monitor the situation. 

June 29th, 2019 - 7:23AM - Tailwind server issues

Tailwind is experiencing server issues that may cause "502 bad gateway" errors. Our engineers are working to resolve this issue.

June 13th, 2019 - 6:58PM - Instagram outage resolved

The Instagram outage appears to have been resolved and Tailwind should resume publishing scheduled images. We are continuing to monitor the situation.

June 13th, 2019 - 6:00PM - Instagram outage

Instagram is currently experiencing a major outage that may prevent Tailwind from publishing scheduled images via Auto Post. You can follow Instagram's outage via this page: https://downdetector.com/status/instagram

May 29th, 2019 - 12:00PM - Yahoo email services blocking Tailwind emails.

We are receiving reports that Tailwind members with @yahoo.com email addresses and other email address hosted by yahoo.com may be unable to receive emails from Tailwind, including password reset messages. We will be working to resolve this issue.

If you are unable to receive a password-reset email from Tailwind, please contact help@tailwindapp.com from the email address you use to sign in to Tailwind and we will work out alternative steps with you.

May 17th, 2019 - 11:00AM - Pinterest Bug Blocking Domains

We have received reports from our members of a possible Pinterest bug that is resulting in entire websites being blocked from Pinterest traffic. We recommend reaching out to them directly, which you can do here!

May 11th, 2019 - 10:00AM - Server outage resolved

Tailwind is back up and running, though some may still experience issues with connecting Pinterest to Tailwind. We are continuing to work to resolve this issue.

May 11th, 2019 - 3:00AM - Tailwind Server Outage

Tailwind is experiencing a server outage that may effect the ability of the Tailwind Dashboard to load and publish consistently. Additionally, there may be trouble when connecting or re-connecting Pinterest profiles to Tailwind.

We are currently working with our server providers to resolve this issue as soon as possible. Updates to follow.

April 24th, 2019 - 11:00AM - Browser extension issues resolved (Firefox and Chrome) and pending (Safari)

This issue has been fixed through an extension update. This update is currently live on Chrome and Firefox, and pending review from Apple for Safari.

In order to ensure that your Tailwind extension has updated, please follow these instructions:

For Safari:

The Safari extension update is currently waiting for approval from Apple. This process can take up to a few days. In the mean time I suggest using Chrome or Firefox on your Mac.

For Chrome:

Close Chrome completely (Hold CMD+Q in Mac or close all of the Chrome windows on PC) and re-open Chrome. Chrome should automatically update the Tailwind extension when it restarts. You can check the Chrome extension version by right-clicking the Tailwind icon at the top of Chrome and clicking “manage extensions":

Then find Tailwind on the extensions page and ensure that it says version 3.4.9.

For Firefox:

Close Firefox completely (Hold CMD+Q in Mac or close all of the Chrome windows on PC) and re-open Firefox. Right-click the Tailwind icon at the top of Firefox and click “manage extension"

Click the gear icon and click “Check for Updates”. After updating, ensure that the version number is 3.4.9.

Once you have updated to 3.4.9 you should see the Tailwind icon on your Pins again on Pinterest.com!

April 23rd, 2019 9:00AM - Browser extension issues

We have received reports that the Tailwind browser extension is not appearing on parts Pinterest.com, including the front page and boards. The developers are currently working on a solution.

April 19th, 2019  - Instagram service appears to be fully restored, including location tags.

April 17th, 2019 - Instagram API outage update - partially resolved

We've learned that Instagram is failing to create posts if they have a location tag. We've temporarily created a workaround where, in the instance that Instagram fails to publish your post for this reason, Tailwind will retry the post without the location tag. After testing this for a few hours, we've found that this has fully resolved the problem.

We're still working with Instagram on this issue and waiting for them to completely fix this problem. In the meantime, your posts should begin publishing as they were before! 

If you experienced a failed post recently, you'll be able to view it on the Scheduled Posts page. From here, you'll be able to re-queue any failed posts.

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April 15th, 2019 - Instagram API issues are causing Instagram Auto Posts to fail

This article will be updated when new details become available.

Since the weekend of  April 12th we have been experiencing a high number of failed posts to Instagram due to API errors. We are working with Instagram to resolve this issue. This problem is currently affecting all of Instagram's partner tools.

In the mean time, if you are experiencing failed posts using Auto Post, you can switch to a reminder method (iOS Notifications or SMS Notifications) to continue publishing without issues.
 

In case you have auto posts fail, they will appear in the "Failed Posts" section of your Scheduled Posts page to be rescheduled.

Thank you for your patience in this matter.

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