June 13th, 2019 - 6:58PM - Instagram outage resolved

The Instagram outage appears to have been resolved and Tailwind should resume publishing scheduled images. We are continuing to monitor the situation.

June 13th, 2019 - 6:00PM - Instagram outage

Instagram is currently experiencing a major outage that may prevent Tailwind from publishing scheduled images via Auto Post. You can follow Instagram's outage via this page: https://downdetector.com/status/instagram

May 29th, 2019 - 12:00PM - Yahoo email services blocking Tailwind emails.

We are receiving reports that Tailwind members with @yahoo.com email addresses and other email address hosted by yahoo.com may be unable to receive emails from Tailwind, including password reset messages. We will be working to resolve this issue.

If you are unable to receive a password-reset email from Tailwind, please contact help@tailwindapp.com from the email address you use to sign in to Tailwind and we will work out alternative steps with you.

May 17th, 2019 - 11:00AM - Pinterest Bug Blocking Domains

We have received reports from our members of a possible Pinterest bug that is resulting in entire websites being blocked from Pinterest traffic. We recommend reaching out to them directly, which you can do here!

May 11th, 2019 - 10:00AM - Server outage resolved

Tailwind is back up and running, though some may still experience issues with connecting Pinterest to Tailwind. We are continuing to work to resolve this issue.

May 11th, 2019 - 3:00AM - Tailwind Server Outage

Tailwind is experiencing a server outage that may effect the ability of the Tailwind Dashboard to load and publish consistently. Additionally, there may be trouble when connecting or re-connecting Pinterest profiles to Tailwind.

We are currently working with our server providers to resolve this issue as soon as possible. Updates to follow.

April 24th, 2019 - 11:00AM - Browser extension issues resolved (Firefox and Chrome) and pending (Safari)

This issue has been fixed through an extension update. This update is currently live on Chrome and Firefox, and pending review from Apple for Safari.

In order to ensure that your Tailwind extension has updated, please follow these instructions:

For Safari:

The Safari extension update is currently waiting for approval from Apple. This process can take up to a few days. In the mean time I suggest using Chrome or Firefox on your Mac.

For Chrome:

Close Chrome completely (Hold CMD+Q in Mac or close all of the Chrome windows on PC) and re-open Chrome. Chrome should automatically update the Tailwind extension when it restarts. You can check the Chrome extension version by right-clicking the Tailwind icon at the top of Chrome and clicking “manage extensions":

Then find Tailwind on the extensions page and ensure that it says version 3.4.9.

For Firefox:

Close Firefox completely (Hold CMD+Q in Mac or close all of the Chrome windows on PC) and re-open Firefox. Right-click the Tailwind icon at the top of Firefox and click “manage extension"

Click the gear icon and click “Check for Updates”. After updating, ensure that the version number is 3.4.9.

Once you have updated to 3.4.9 you should see the Tailwind icon on your Pins again on Pinterest.com!

April 23rd, 2019 9:00AM - Browser extension issues

We have received reports that the Tailwind browser extension is not appearing on parts Pinterest.com, including the front page and boards. The developers are currently working on a solution.

April 19th, 2019  - Instagram service appears to be fully restored, including location tags.

April 17th, 2019 - Instagram API outage update - partially resolved

We've learned that Instagram is failing to create posts if they have a location tag. We've temporarily created a workaround where, in the instance that Instagram fails to publish your post for this reason, Tailwind will retry the post without the location tag. After testing this for a few hours, we've found that this has fully resolved the problem.

We're still working with Instagram on this issue and waiting for them to completely fix this problem. In the meantime, your posts should begin publishing as they were before! 

If you experienced a failed post recently, you'll be able to view it on the Scheduled Posts page. From here, you'll be able to re-queue any failed posts.

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April 15th, 2019 - Instagram API issues are causing Instagram Auto Posts to fail

This article will be updated when new details become available.

Since the weekend of  April 12th we have been experiencing a high number of failed posts to Instagram due to API errors. We are working with Instagram to resolve this issue. This problem is currently affecting all of Instagram's partner tools.

In the mean time, if you are experiencing failed posts using Auto Post, you can switch to a reminder method (iOS Notifications or SMS Notifications) to continue publishing without issues.
 

In case you have auto posts fail, they will appear in the "Failed Posts" section of your Scheduled Posts page to be rescheduled.

Thank you for your patience in this matter.

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